I recently heard a podcast interview with the FBI’s former lead international kidnapping negotiator, Chris Voss. He gave great insight into how to negotiate with someone who is acting irrationally, emotional, and aggressively. While listening to the podcast, I realized I face this every day with toddlers. I researched him online to learn more about his methods. When you think FBI and hostages, you think aggressive, but it is actually the gentleness of this approach that makes it effective.
Here’s my breakdown of his process and my experiences with some short members of the family. [Read more…]